Setting Up Night Service - Avaya Communication Manager Administrator's Manual

Handling Incoming Calls

Setting up Night Service

7
Type change station 1014 and press
The Station
8
In the
Security Code
In this example, this is your security code. See
for more information on setting the length of your security code.
9
In the
Coverage Path 1
user to move from one coverage path to another.
The t1 and t2 are the numbers of the Time of Day Coverage Tables.
10
Press
ENTER
Setting up Night Service
You can use night service to direct calls to an alternate location when the primary answering group is not
available. For example, you can administer night service so that anyone in your marketing department
can answer incoming calls when the attendant is at lunch or has left for the day.
Once you administer night service to route calls, your end-users merely press a button on the console or a
feature button on their phones to toggle between normal coverage and night service.
There are five types of night service:
•
Night Console Night Service — directs all attendant calls to a night or day/night console
•
Night Station Night Service — directs all incoming trunk or attendant calls to a night service
destination
•
Trunk Answer from Any Station (TAAS) — directs incoming attendant calls and signals a bell or
buzzer to alert other employees that they can answer the calls
•
Trunk Group Night Service — directs incoming calls to individual trunk groups to a night service
destination
•
Hunt Group Night Service — directs hunt group calls to a night service destination
Setting up night station service to voice mail
The night station service (also known as Listed Directory Number (LDN) Night Service) sends calls
directed to an LDN to voice mail when the system is in night service.
Instructions
What is described below is a common setup; however, you can use a regular extension in this field, but it
will not follow coverage.
NOTE:
You can use a dummy hunt group (one with no members) or an exported station with a
coverage path. The instructions below use a hunt group.
176
ENTER
screen for extension 1014 appears.
field, type 4196.
and
Coverage Path 2
to save your changes.
Administrator's Guide for Avaya Communication Manager
.
Security-Related System Parameters
fields, verify that both are defined enabling your
on page 1133
November 2003