Best Service Routing - Avaya Communication Manager Administrator's Manual

Screen Reference

Best Service Routing

COR
Valid entries
0–95
Number of Codes Administered
Displays the number of Authorization Codes already administered using the Authorization Codes screen.
There is a maximum number of authorization codes that you can use. To find out what this number is for
your system, type
Best Service Routing
This screen administers the routing numbers for each location associated with a particular application.
This allows the Avaya DEFINITY® server or media server to compare specified skills, identify the skill
that will provide the best service to a call, and deliver the call to that resource.
For information on setting up Best Service Routing (BSR), see Avaya Communication Manager Contact
Center Guide to ACD Contact Centers.
Field descriptions for page 1
Figure 125: Best Service Routing
change best-service-routing 1
15
Number: 1
Num Location Name
Redir?
1 st10
4 st10
656
Usage
When a user dials the associated authorization code, this
is the COR that the telephone or other facility will
assume for that call.
, and page down to find the authorization code information.
display capacity
BEST SERVICE ROUTING
Name: ARS
Switch Node
auto
auto
Administrator's Guide for Avaya Communication Manager
Maximum Suppression Time: 30
Status Poll VDN Interflow VDN
95022011 3035552121
95022014 3035551110
Page 1 of
Lock? n
Net
y
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November 2003