Avaya Communication Manager Administrator's Manual page 292

Managing MultiMedia Calling
Enhanced Mode MM Complex
7
Single address with TAC or AAR/ARS and CDR account code
8
Dual address with TAC or AAR/ARS and CDR account code
Answering
The user actions required to answer voice or multimedia calls at an Enhanced multimedia complex are
identical if the H.320 DVC system is configured for auto-answer. If the H.320 DVC system is not
configured for auto-answer an additional step is required. See answering multimedia calls below. Avaya
recommends, but does not require, that Enhanced mode complexes place their desktop
video system into an auto-answer mode of operation.
Answering voice calls
Incoming voice calls will alert at the voice station of the Enhanced multimedia complex in the normal
manner. Standard alerting and call appearance flashing will occur. They are answered in the normal
manner by selecting the alerting call appearance and going off-hook on the voice station.
Answering multimedia calls
Incoming multimedia calls will alert at the voice station of the Enhanced multimedia complex in the same
manner as voice calls with one addition. If the alerting station has an administered mm-call button and the
alerting call appearance is the selected call appearance (for instance, the red LED is lit, on the alerting
call appearance), then the mm-call button status lamp will go on indicating that the call on the selected
call appearance is a multimedia call.
The incoming multimedia call is answered in the normal manner by selecting the alerting call appearance
and going off-hook on the voice station. If the H.320 DVC system for the answering party is configured
for auto-answer, no other action is needed to complete the multimedia call. If the H.320 DVC system for
the answering party is not configured for auto-answer, the H.320 DVC system will alert and must also be
answered by the user. Avaya recommends, but does not require, that Enhanced mode
complexes place their desktop video system into an auto-answer mode of operation.
If the originating party is providing a video signal, then a complete 2-way multimedia call will exist. If
the originating party is not providing a video signal, the answering party will receive loopback video. The
audio signal will exist at the handset of the voice station. The audio signal may be moved to the H.320
DVC system via activation of a mm-pcaudio button on the voice station.
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Dial mm-call button or FAC, Hear dialtone
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Dial CDR FAC, Hear dialtone
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Dial CDR account code, Hear dialtone
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Dial TAC or AAR/ARS, Dial destination digits
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Dial mm-multinbr button or FAC, Hear dialtone
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Dial CDR FAC, Hear dialtone
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Dial CDR account code, Hear dialtone
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Dial TAC or AAR/ARS, Dial 1st dest. digits
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Dial TAC or AAR/ARS, Dial 2nd dest. digits
Administrator's Guide for Avaya Communication Manager
November 2003