Avaya Communication Manager Administrator's Manual page 296

Managing MultiMedia Calling
Enhanced Mode MM Complex
Voice station audio vs. H.320 DVC system audio
When an Enhanced mode complex originates or receives a voice or multimedia call, the call is originated
with the station handset or answered with the station handset. The audio path will be through the handset.
If the user's H.320 DVC system has speakers and a microphone, the user may wish to use the H.320 DVC
system for audio in much the same manner as a built-in or separate telephone speakerphone. The user can
move the station's audio to the H.320 DVC system by selecting an mm-pcaudio feature button on the
voice station. There is no feature access code for this function.
The mm-pcaudio feature button works very much like a speakerphone on/off button. If the station is
off-hook and selects mm-pcaudio, audio is directed to the PC DVC system. The switch-hook may be
placed on-hook. If the handset is taken off-hook, the audio moves back to the handset. If the mm-pcaudio
button is selected while audio is already on the DVC system and the handset is on-hook, this acts as a
speakerphone off action and disconnects the current call.
The mm-pcaudio feature button may be used for voice as well as multimedia calls. If the mm-pcaudio
feature button is selected while on a voice only call, the DVC system is alerted and brought into the call.
No video will be transmitted or displayed. Audio will be directed through the PC DVC system.
Switching between Basic and Enhanced modes
There may exist occasions when an Enhanced mode complex needs to switch to Basic mode operation
temporarily. One example is when a user wishes to make a direct point to point multimedia call originated
directly from the H.320 DVC. Basic mode operation allows this functionality at the expense of losing
multimedia call handling capabilities (i.e. hold/xfer/conf). To switch from Enhanced mode to Basic
mode, the station may either select a mm-basic feature button or dial the mm-basic feature access code.
Both of these actions are valid only if the Enhanced mode station has no multimedia calls active.
When in Basic mode, the status lamp for the mm-basic button, if present, will be on solid. The mm-basic
feature button acts as a toggle. If the status lamp is on, when the button is selected, the lamp will go off
and the station will return to Enhanced mode. The mm-enhanced feature access code will set the state of
the station back to Enhanced. Switching to Enhanced mode is only valid if the associated H.320 DVC
system is idle.
NOTE:
Toggling between Basic and Enhanced mode changes the station's administered
Multimedia mode. When in Basic mode this field on the station screen will show basic.
When in Enhanced mode this field on the station screen will show enhanced. The
current station Multimedia mode will be saved to translation when a
command is executed.
Forwarding of voice and multimedia calls
The Enhanced multimedia mode complex voice station may use the existing standard call forwarding
mechanisms to activate forwarding for voice calls. If the forwarding destination is on the same server,
then this will also forward multimedia calls as multimedia calls to the destination. If the forwarding
destination is off-switch, multimedia calls will forward off-switch as voice-only calls. This is appropriate
when the user will be at a location that is not able to receive multimedia calls.
To forward multimedia calls off-switch as multimedia calls, the user must activate multimedia call
forwarding. This may be done with an mm-cfwd button or feature access code. The user may also
activate standard voice call forwarding and select the mm-call button prior to entering the forwarding
address.
296 Administrator's Guide for Avaya Communication Manager
save translation
November 2003