Announcements For Tty Callers - Avaya Communication Manager Administrator's Manual

Managing Announcements

Announcements for TTY Callers

Changing the name of the file on the VAL
board
There are two ways to accomplish this.
NOTE:
For the following steps, do not use the FTP
VAL board does not support it.
1
Change the name of the existing file using the PC.
a
Access the file on the PC if already there or FTP the announcement file from the VAL
board (in binary mode) to the PC.
b
Rename it locally on the PC. The administered name given to the file must be the same as
the filename contained on the TN2501 (VAL) board.
c
FTP the file with the new name back to the VAL board.
d
Assign the new name to the existing extension on the announcement screen
e
Delete the old file on the board using the
2
Re-record the announcement with the new file name.
a
FTP the new announcement to the VAL board.
b
Assign the new name to the existing extension on the announcement screen (replacing the
old file name).
c
Delete the old announcement file using the
Announcements for TTY Callers
You record announcements for Tele-typewriter device (TTY) callers in the same way as you record voice
announcements. However, instead of recording from the handset of your telephone, you record from a
TTY device. The device is attached to your phone either by using an acoustic coupler into which you
place the telephone handset or by plugging the TTY device directly into the back, if it is a digital phone.
After calling the announcement extension, and pressing 1 to record, you simply type the announcement
using the TTY device.
Using an acoustic coupler to connect your phone for recording allows you to record TTY and voice into a
single announcement. In this case, when you press 1 to record, you can type the TTY message, then
immediately pick up the handset to record the voice message. For this type of recording, digital phones
also offer the option to press # to complete the recording, which eliminates any extraneous noise at the
end of the recording. Unfortunately, using this method for combined TTY and voice recordings is likely
to create extraneous noise in the middle of your announcements.
As a better alternative to recording with your phone, as with voice recordings, you can create .WAV files
on other recording applications and then copy and save the .WAV files to your announcement board (see
''Moving announcements to a VAL circuit pack or to another LAN device'' in Administrator's Guide for
Avaya Communication Manager, 555-233-506). In this case, the announcement files must meet the same
criteria as voice recordings (see ''Announcement file format requirements'' in Administrator's Guide for
Avaya Communication Manager, 555-233-506).
400
rename
remove file
remove file
Administrator's Guide for Avaya Communication Manager
command since the FTP server on the
command, if you wish, or
command (if desired).
November 2003