Recording Announcements - Avaya Communication Manager Administrator's Manual

Managing Announcements

Recording Announcements

Recording Announcements
You can record an announcement for callers to hear when they dial a specific extension. You can use the
same steps to change an existing announcement.
For instructions on how to record an announcement at a computer or from a phone, to a TN2501AP, see
Recording VAL announcements at a system phone
If you want to change an announcement that is recorded on a circuit pack without memory, you have to
delete the original message and record a new announcement. See
on page 381.
Announcement sessions always use port 0, which also is used for playing announcements, on the TN750
circuit packs. Announcement sessions always use port 1, which is dedicated for telephone access, on the
TN2501AP circuit packs. With the TN2501AP circuit pack or VVAL, the port is only busy if another
telephone access session is active to the same circuit pack.
To begin an announcement session, the user must dial the administered feature access code (FAC)
followed by the announcement session. If an announcement session is already in progress, or if a save or
restore command is in progress, then the user hears reorder tone (fast busy) and the system drops the call.
If the telephone session port to an integrated circuit pack is in use, then the user hears reorder tone
followed by silence. This indicates that the port will be reserved for an announcement session. The user
should redial the FAC and extension every 45 seconds to gain access to the port.
NOTE:
For the 1.1 and later releases of Avaya Communication Manager, multiple telephone
sessions are allowed, with one session associated with each active integrated
announcement circuit pack.
Once an end user accesses an announcement session, the user can dial 1 to record an announcement, 2 to
play an announcement, or 3 to delete the announcement. If the circuit pack memory is more than 90%
full, then Communication Manager gives stutter dial tone when the user gains access to an announcement
session. Even if the user hears stutter tone, the user should begin speaking to record the announcement.
Before you start
•
You need to have a phone or console with a class of service (COS) that provides console
permissions to record announcements.
See Command Permission Categories
376
on page 386.
on page 701 for more information on COS permissions.
Administrator's Guide for Avaya Communication Manager
Deleting and Erasing Announcements
November 2003