Avaya Communication Manager Administrator's Manual page 198

Handling Incoming Calls
Managing Hunt Groups
Instructions
To add an announcement to our helpline queue:
1
Type change hunt-group n and press
In our example, type change hunt-group 5.
The Hunt Group
2
Press
NEXT PAGE
change hunt-group 1
Calling Party Number to INTUITY AUDIX? _ Calling Party Number to INTUITY AUDIX? _
_
3
In the
First Announcement Extension
callers to hear.
In our example, type 1234.
4
In the
First Announcement Delay (sec)
wait before hearing the first announcement.
In our example, type 20.
Tip:
If you set the delay announcement interval to 0, callers automatically hear the
announcement before anything else. This is called a "forced first announcement."
5
Press
ENTER
You can use the same announcement for more than one hunt group.
198
ENTER
screen appears.
to find the
First Announcement Extension
HUNT GROUP HUNT GROUP
Message Center: ________ Message Center: ________
AUDIX Extension: ________ AUDIX Extension: ____
Message Center AUDIX Name: ______ Message Center AUDIX Name: ______
Primary? _ Primary? _
LWC Reception: _______ LWC Reception: _______
AUDIX Name: _______ AUDIX Name: _______
Messaging Server Name: _______ Messaging Server Name: _______
First Announcement Extension: 1234 ___ Delay (sec): 20 First Announcement Extension: _____ Delay (sec): __
Second Announcement Extension: ________ Delay (sec): __ Recurring? Second Announcement Extension: _____ Delay (sec): __ Recurring? _
to save your changes.
Administrator's Guide for Avaya Communication Manager
, where n is the number of the hunt group to change.
field.
field, type the extension of the announcement you want
field, type the number of seconds you want the caller to
Page 3 of 39
November 2003