Avaya Communication Manager Administrator's Manual page 716

Screen Reference
Console Parameters
Field descriptions for page 3
Figure 145: Console Parameters — Default Attendant Group
change console-parameters
QUEUE PRIORITIES
Individual Attendant Access:2_
VIP Wakeup Reminder Call:2_
Call-Type Ordering Within Priority Levels? n
QUEUE PRIORITIES
Attendant Priority Queue allows attendants to answer calls by call category (for example, by trunk type).
The Attendant Priority Queue handles incoming calls to an attendant when the call cannot be
immediately terminated to an attendant. The calling party hears ringback until an attendant answers the
call.
You may assign the same priority level to more than one call. Priority 1 is the highest priority and is the
default for Emergency Access. Assign a priority level from 1 through 13 to each of the call types.
The attendant call categories are:
•
Emergency Access — A call from a telephone user who dials the emergency access code (default
is highest-priority level)
•
Assistance Call— A call from a telephone user who dials the attendant-group access code, or
from a telephone that has the Manual Originating Line Service feature activated
•
CO Call — An incoming trunk call (CO/FX/WATS trunk) to an attendant group. This does not
include trunk calls that return to the attendant group after a timeout or deferred attendant recall.
•
DID to Attendant — An incoming DID trunk call to an attendant group. This does not include
trunk calls that return to the attendant group after a timeout or deferred attendant recall.
•
Tie Call — An incoming TIE trunk call (dial-repeating or direct types) to an attendant group. This
does not include trunk calls that return to the attendant group after a timeout or deferred attendant
recall.
•
Redirected DID Call — A DID or ACD call that times out due to ring/no-answer, busy condition
(if applicable), or Number Unobtainable and reroutes to the attendant group.
•
Redirected Call — A call assigned to one attendant, but redirected to the attendant group because
the attendant is now busy
716
Emergency Access:1_
Assistance Call:2_
CO Call:2_
DID to Attendant:2_
Tie Call:2_
Redirected DID Call:2_
Redirected Call:2_
Return Call:2_
Serial Call:2_
Interpositional:2_
Miscellaneous Call:2_
Administrator's Guide for Avaya Communication Manager
CONSOLE PARAMETERS
Page 3 of 4
November 2003