Collection Procedure; Procedure For Collecting Debug Logs; Collected Debug Logs - Toshiba e-STUDIO206L Service Manual

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[ 2 ] Collection procedure

When collecting a log, be sure to obtain consent from the user in advance and get the dedicated

script file from the service center.

2. About USB devices

Be sure to format the USB device with FAT16/32 beforehand. (Recommend size: 2GB or more)

3. Advance preparation of collection

Store the dedicated script file to the root directory of the USB device.

1. Insert USB device, in which the dedicated script file is stored, into the MFP while the

power is ON.

2. The LED in the MFP starts blinking after the USB device has been inserted.

3. When the collection of the debug logs is finished, beeping is heard.

4. After the beeping has stopped, remove the USB device.

Do not remove the USB device while the LED in the MFP is blinking.

If the LED does not start blinking after the USB device is inserted and a few minutes have

passed, try the procedure from step 1 again.

If there is no beeping after the LED starts blinking (about 20 minutes), try procedure from step

If the USB device is inserted when the MFP is not ready, the debug logs cannot be collected.

When the collection of the debug logs is completed, the compressed file of the collected logs is

stored in the root directory of the USB device.

File name: XXXX.YYYYMMDDHHmmSS

(XXXX= Serial number of the equipment, YYYY= year, MM= month, DD= day, HH= hour, mm=

minute, SS= second)

After the debug logs have been collected, be sure to send them to the service center together

with a report.

e-STUDIO206L/256/306/356/456/506 / 207L/257/307/357/457/507

ERROR CODE AND TROUBLESHOOTING

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