Avaya Communication Manager Administrator's Manual page 71

Instructions
In this example, we administer the system to allow local callers and incoming trunk callers to hear music
while on hold. Note that if you use Tenant Partitioning, you cannot set up Music on Hold this way. See
Providing Service for Multiple Tenants
1
Type change system-parameters features and press
The Feature-Related System Parameters
change system-parameters features
Automatic Callback - No Answer Timeout Interval (rings): 4_
Off-Premises Tone Detect Timeout Interval (seconds): 20_
Internal Auto-Answer of Attd-Extended/Transferred Calls: y
Abbreviated Dial Programming by Assigned Lists:
Auto Abbreviated/Delayed Transition Interval(rings):
2
In the
Music/Tone On Hold
The
Port
3
In the
Port
This is the port address of the music source.
4
In the
Music (or Silence) on Transferred Trunk Calls
5
Press
ENTER
6
Now administer a class of restriction with
local users to hear music on hold.
More information
If a call with either Data Privacy or Data Restriction activated is placed on hold, the Music/Tone on Hold
is withheld. This is to prevent transmission of a musical tone that a connected data service might falsely
interpret as a data transmission.
If you administer the
hunt group or Automatic Call Distribution (ACD) split delayed announcement.
Music on Hold may sound distorted when played to IP trunks or to IP phones through certain codecs,
particularly the G.723 codec. You can provide different on-hold materials for these endpoints. Using the
instructions for
do not use the G.723 codec and administer Music on Hold for this tenant. Create another tenant partition
for endpoints that use the G.723 codec and administer silence, news, or other material that does not sound
distorted for these endpoints.
Administrator's Guide for Avaya Communication Manager
November 2003
on page 72 for more information.
FEATURE-RELATED SYSTEM PARAMETERS
Trunk-to-Trunk Transfer? none
Call Park Timeout Interval (minutes): 10
AAR/ARS Dial Tone Required? y
Music (or Silence) On Transferred Trunk Calls: all
DID/Tie/ISDN Intercept Treatment: attd
Messaging Service Adjunct (MSA) Connected? y
Automatic Circuit Assurance (ACA) Enabled? y
ACA Referral Destination: ________
ACA Short Holding Time Originating Extension: ______
ACA Long Holding Time Originating Extension: ______
field, type music.
field appears.
field, type 6040.
to save your changes.
Music/Tone on Hold
Providing Service for Multiple
.
ENTER
screen appears.
Music/Tone On Hold: music
ACA Referral Calls: local
, type all.
Hear System Music on Hold
field to provide music, the system provides the music after a
Tenants, create one tenant partition for all endpoints that
Planning the System
Setting up Music-on-Hold
Page 1 of 9
Port: _______
set to y, to allow your
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