Providing Service For Multiple Tenants - Avaya Communication Manager Administrator's Manual

Planning the System

Providing Service for Multiple Tenants

Providing Service for Multiple Tenants
If you manage the switching system for an entire office building, you may need to provide individualized
phone service for each of the firms who are tenants. You can set up your system so that each tenant can
have its own attendant, and can chose to have music or play special announcements while callers are on
hold.
Before you start
Before you can administer tenants in your system, Tenant Partitioning must be enabled on the
System-Parameters Customer-Options
must purchase and administer equipment. Refer to the Hardware Guide for Avaya Communication
Manager for more information about required hardware. Your Avaya representative can help you
administer this hardware.
Instructions
In this example, we are going to administer the system to allow one tenant to play Country music for
callers on hold, and another to play Classical music. We will assign these music types to two new tenants.
1
Type change music-sources and press
The Music Sources
2
For
Source 1
Description
3
Move to
Description
4
Press
ENTER
72
screen. To allow tenants to select their own Music on Hold, you
screen appears.
Source Type
1 music
2 tone
3 music
4 none
5 none
6 none
7 music
8 none
9 none
10 none
11 music
12 none
13 none
14 none
15 none
, enter music for the
Type
.
, and enter music for the Type, 01A1003 for the
Source 3
.
to save your changes.
Administrator's Guide for Avaya Communication Manager
.
ENTER
Music Sources
Port Description
01A1001 Country
Tone-on-Hold
01A1003 Classical
12B1301 Oldies
04C2003 Rock
, 01A1001 for the , and Country for the
Port
Page 1 of X
, and Classical for the
Port
November 2003