Avaya Communication Manager Administrator's Manual page 99

8
In the
Multimedia Mode
9
Press
ENTER
Now you can install and configure the software on the user's PC. In this example, the user will login by
entering their DCP extension (3001) and password (1234321).
Fixing problems
Problem
Display characters on the
phone can not be
recognized.
Instructions for adding a telecommuter mode
Assign this configuration to remote users who have two available phone lines. For example, to administer
a telecommuter mode for a home user at extension 3010, complete the following steps:
1
Type add station 3010 and press
The Station
NOTE:
Use the
command for an existing DCP extension and ignore steps 2 and 3.)
2
In the
Port
3
In the
Security Code
This password can be up to 7 digits in length.
4
In the
IP Softphone
5
On page 2, in the
Set this field to permanent only for extremely busy remote phone users, such as call center
agents.
6
In the
Multimedia Mode
7
Press
ENTER
Now you can install and configure the software on the user's PC. In this example, the user will login by
entering their DCP extension (3010) and password (1234321).
Related topics
See the online help and to Avaya IP Softphone Overview and Troubleshooting for customer information
on Avaya IP Softphone modes. This document is a Portable Document Format (PDF) document that is
located in the Overview Document folder on the Avaya IP Softphone CD.
Also see Getting Started, located on the Avaya IP Softphone CD for more information on how to install
and configure the IP Softphone software.
Administrator's Guide for Avaya Communication Manager
November 2003
field, type enhanced.
to save your work.
Possible causes
Microsoft Windows is not set
to use Eurofont characters.
ENTER.
screen appears.
add station command if this is a new DCP extension. Use the
field, type x for virtual phone or enter the port number if there is hardware.
field, enter the password for this remote user, such as 1234321.
field, type y.
field, type as-needed.
Service Link Mode
field, type enhanced.
to save your work.
Managing Phones
Adding an IP Softphone
Solutions
Set the Microsoft Windows
operating system to use Eurofont.
change station
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