Inter-Tel AXXESS Manual page 467

All Messages, Priority Only, and Each New Message Flags
9.22 When the mailbox is being programmed for remote notification, message notification
can be set to place the notification call when any message is received or only when priority
messages are received. (This defaults to "All Messages.") Another mailbox flag, called "Call
For Each New Message," determines when the Voice Processing Unit attempts to make the
notification call when more than one message is waiting to be heard:
•
If the Call For Each New Message flag is enabled, the Voice Processing Unit attempts
immediate notification each time a new message (or priority message, depending on the
option selected) is received, regardless of the status of the applicable retry timer. If a
retry is in progress, it places the call to the number on the cascade table that would have
received the retry call, as described below. (For example, if the Voice Processing Unit
was on level 3 of a cascade, attempting retries, it does not start over again at level 1. It
places the call to level 3.)
•
If the Call For Each New Message flag is disabled, new messages do not generate a
remote notification attempt until the Subscriber has logged on and listened to the wait-
ing message(s). (However, retry calls are attempted if the applicable retry timer expires,
as described below.)
Retry Call Attempts
9.23 The mailbox can be programmed to retry notification calls when it encounters a busy
trunk or trunk group. Each cascade level can be programmed with a Number of Call Attempts
value of 1-1000 calls.
9.24 If the mailbox user accesses the mailbox between the time the message is received and
when remote notification is successful, the system stops attempting remote notification. It is
assumed that the mailbox user listened to the message when the mailbox was accessed. How-
ever, the
heard.
9.25 Each level also has a Number Called Busy timer, and a Pager Notification Retry timer
or Personal Number No Answer timer. These timers determine how long the Voice Processing
Unit waits before making the next notification attempt when messages are waiting to be heard
(unless it is overridden by the Each New Message flag). These timers can be set to a value of
0-255 minutes. If set to 0, it retries the cascade level immediately, for as many attempts as
allowed by the Number of Call Attempts field. If the message(s) have not been picked up by
then, the system moves to the next cascade level. The default setting for the Pager Notification
Retry timer is 20 minutes. The Number Called Busy and Personal Number No Answer timers
default to 5 minutes.
NOTE:
several calls in quick succession, it impairs the Voice Processing Unit's ability to place other out-
going calls. It should be used primarily with cascades in which all of the members want to
receive notification at approximately the same time. In this case, all levels except the last could
be set to 0-minute retries with 1 allowed call attempt. However, the last level in the cascade
should be programmed with a longer Pager Notification Retry timer so that the system does not
continuously cycle through the cascade levels. (Continuous cycling is also prevented somewhat
by a per-mailbox 15-call limit. Due to FCC regulations, the Voice Processing Unit can allow a
mailbox to make only 15 calls in rapid succession without a ten minute pause.)
All Messages, Priority Only, and Each New Message Flags
INTER-TEL
button at the station remains lit if there are any messages that have not been
MSG
The 0-minute timer value should be used cautiously. If the system is forced to make
Voice Processing Features
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
4
Page 4-41