Chapter 7: Handling Incoming Calls; Setting Up Basic Call Coverage - Avaya Communication Manager Administrator's Manual

Chapter 7: Handling Incoming Calls

Setting up Basic Call Coverage

This chapter shows you how to set up call coverage for incoming calls to be sure that incoming
calls are answered when the called party is not available.
Basic incoming call coverage:
provides for automatic redirection of calls to alternate destinations when the called party is
●
not available or not accepting calls
provides the order in which Avaya Communication Manager redirects calls to alternate
●
telephones or terminals
establishes up to 6 alternate termination points for an incoming call
●
establishes redirection criteria that govern when a call redirects
●
redirects calls to a local telephone number (extension) or an off-switch telephone number
●
(public network)
Call coverage allows an incoming call to redirect from its original destination to an extension,
hunt group, attendant group, uniform call distribution (UCD) group, direct department calling
(DDC) group, automatic call distribution (ACD) split, coverage answer group, Audio Information
Exchange (AUDIX), or vector for a station not accepting calls.
Administering system-wide call coverage characteristics
This section shows you how to set up system-wide call coverage characteristics that govern
how coverage is handled.
Instructions
The System Parameters Call Coverage/Call Forwarding
parameters which direct Communication Manager how to act in certain situations.
1. Leave all default settings as they are set for your system.
2. If you desire to customize your system, carefully read and understand each field description
before you make any changes.
See the System Parameters Call Coverage/Call Forwarding
screen sets up the global
screen for more information.
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