Chapter 10: Setting Up Telecommuting; Configuring Avaya Communication Manager For Telecommuting - Avaya Communication Manager Administrator's Manual

Chapter 10: Setting Up Telecommuting

Configuring Avaya Communication
Manager for Telecommuting
Telecommuting emphasizes the ability to perform telephony activities while remote from Avaya
Communication Manager. It is a combination of four features which permit you to remotely
perform changes to your station's Coverage and Call Forwarding.
Note:
If you are operating in a Distributed Communications System (DCS)
Note:
environment, you need to assign a different telecommuting-access extension to
each media server and tell your users which extension they should use. A user
can set up call coverage from any of the DCS nodes, but needs to dial the
telecommuting-access extension of the node on which their station is defined
before using the feature access code.
You can also set up telecommuting with an IP (internet protocol) telephone. See
Adding an IP Softphone
Coverage of Calls Redirected Off Net (CCRON) allows you to redirect calls off your
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network onto the public network and bring back unanswered calls for further coverage.
Note:
If a call covers or forwards off-net and an answering machine answers the call, or
Note:
it is directed to a cellular telephone and a cellular announcement is heard, the
server views this call as an answered call. Communication Manager does not
bring the call back to the server for further routing.
The Extended User Administration of Redirected Calls feature allows you to change the
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direction of calls to your station. This activates the capability to have two coverage-path
options. These two path options can be specified on the station screen; however, unless
the Can Change Coverage field is set to y on the
second path option cannot be populated.
The Personal Station Access feature gives you an extension number, a Merge feature
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access code, and a personalized security code, and tells you which office telephone you
can use. This allows you to take your telephone, as long as the telephones are the same
type, anywhere on the same server running Communication Manager.
The Answer Supervision feature provides supervision of a call directed out of the server
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either by coverage or forwarding and determines whether Communication Manager should
bring the call control back to its server.
on page 102 for more information.
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Issue 2.1 May 2006
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