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Appendix A Troubleshooting
A
Sign in troubleshooting
Observation
All buttons except
About, Instrument, Email
notifications, and Demo mode
are inactive
Sign in troubleshooting
Observation
Your local instrument profile name is not listed in
the User Profile screen
The
(Cloud) icon is not displayed next to your
profile in the Select instrument profile screen
Your profile is not listed in the Select instrument
profile screen
520
Possible cause
Thermo Fisher
™
Connect is
enabled on the instrument and
you are signed in with a cloud
profile.
Your local instrument
profile is linked to your
Thermofisher.com account
and is replaced by your cloud
profile.
Thermo Fisher
access has been interrupted
or disabled.
A cloud administrator
removed the user from an
instrument or disconnected
the instrument from the
InstrumentConnect software.
Thermo Fisher
access has been interrupted
or disabled, and your original
local profile name has
replaced your cloud profile
name.
A cloud administrator
removed the user from an
instrument or disconnected
the instrument from the
InstrumentConnect software.
Your original local profile
name has replaced your
cloud profile name.
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Recommended action
No action. Normal occurrence.
Possible cause
™
Connect
™
Connect
Recommended action
See "Local profile and cloud
profile: when to use, user
name, and user initials"
on
page
213.
Sign in with your cloud
profile.
Contact your cloud
administrator.
See "Local profile and cloud
profile: when to use, user
name, and user initials"
on
page
213.
Relink your profile. See "Re-
link the instrument to your
cloud profile"
on page
223.
Contact your cloud
administrator.
See "Local profile and cloud
profile: when to use, user
name, and user initials"
on
page
213.
Relink your profile. See "Re-
link the instrument to your
cloud profile"
on page
223.
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Table of Contents
Troubleshooting
