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Troubleshooting
AEM does not respond (loss of communication)
Spectroscopic signal is reduced
Thermo Scientific
This section explains how to troubleshoot problems with the AEM.
These topics are covered.
•
AEM does not respond (loss of communication)
•
Spectroscopic signal is reduced
For more troubleshooting tips, find "Troubleshooting" in Spectrometer Help Topics, available
from the Help menu in OMNIC software.
If one of the following occurs:
• AEM Touch Point button does not appear in the toolbar of OMNIC software,
• AEM Touch Point does not light when pressed, or
• you choose Collect > Experiment Setup > Bench tab and the AEM option does not
appear in the Sample Compartment drop down list box,
then check that the communications cable is installed on the AEM back panel and the
connector is secured at both ends. For details, see
installed correctly, contact our service representative in your area.
If the spectroscopic signal in the iS50 AEM shows a sudden loss in intensity, the sample
compartment windows may be damaged or fogged. Open the sample compartment and
inspect the condition of the windows (a small flashlight is recommended).
The windows should be clear (like glass), clean and free of fingerprints. If they are scratched,
broken or fogged, replace them. For more information, see
Windows". If the signal is still not satisfactory after you have replaced the windows, contact
our service representative in your area.
Note If you can't tell the condition of the windows by inspecting them, remove the
windows. If the signal intensity improves significantly, replace the windows.
"Back Panel
Features". If the cable is
"Replacing Sample Compartment
iS50 AEM User Guide
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iS50 AEM
Troubleshooting
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