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Appendix A Troubleshooting
A
Plate Manager software troubleshooting
Observation
The Cloud analysis field in the Properties tab is
listed as Disabled. The Cloud analysis checkbox
in the Edit Properties screen is active.
The Cloud analysis field in the Properties tab is
1
listed as Disabled
The Cloud analysis checkbox in the Edit
2
Properties screen is active
Plate Manager software troubleshooting
Observation
Import failed message when you select a
CSV plate setup on the instrument
Details:
The message also indicates that a valid
injection protocol, run module, dye set,
analysis settings and/or size standard is not
present.
502
Possible cause
The plate file was created
in the Plate Manager
software (cloud) and the
Cloud analysis feature was
set to On. The plate
file was opened on the
1
instrument, and the Cloud
analysis checkbox in the
Edit Properties screen was
deselected.
The plate file was created in
the Plate Manager software
(cloud) and the Cloud
analysis feature was set
2
to On. The Cloud analysis
checkbox was automatically
deselected in the plate
file because the injection
properties were edited. The
injection properties were
edited when the plate file
linked or the plate file was
opened in the Plate files
library and the injection
properties were edited.
Possible cause
The CSV file
specifies the name
of a run module,
dye set, and/or size
standard that does
not exist on the
instrument.
IMPORTANT!
A
CSV file contains
only the name of
the run module,
dye set, and/or size
standard, it does
not contain the
settings.
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Recommended action
Enable the Cloud analysis
checkbox as needed. For
more information, see "Set
up cloud analysis in the Plate
Manager software (cloud)"
page
124.
Enable the Cloud analysis
checkbox as needed. For
more information, see "Set
up cloud analysis in the Plate
Manager software (cloud)"
page
124.
Recommended action
Add the run module, dye set, and/or size
standard to the instrument by selecting a
PSM file that contains the items, or by
creating the items manually.
on
on
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Table of Contents
Troubleshooting
