Table of Contents
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Observation
The Log in button is inactive in the Get Started
screen
Software troubleshooting
Observation
The Sample QC status is
screen but the Plate tab does not display
(green) wells
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Thermo Fisher
access is not enabled on the
instrument.
The Plate tab and the Wells
(green) in the home
tab display the first injection
by default, which may not
contain samples with
(green) Sample QC status.
Appendix A Troubleshooting
Possible cause
™
Connect
Possible cause
Software troubleshooting
Recommended action
Enable access. See "Enable
or disable Thermo Fisher
Connect access on the
instrument (administrator
only)"
on page
228.
Recommended action
Tap the Injections tab,
then select an injection that
contains samples with the
(green) Sample QC status.
A
™
521
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Table of Contents
Troubleshooting
