Thermo Scientific appliedbiosystems SeqStudio Flex Series User Manual page 506

Appendix A Troubleshooting
A
Remote Monitoring software troubleshooting
Observation
A project is not listed in the Cloud Analysis tab
(continued)
Loading data is displayed in the Analyzed tab
No data available
is displayed in the Analyzed
tab
The Cloud Analysis Status field in Run History
tab does not update when analysis is complete
The Export results report option on the Actions
menu is inactive
Re-injection request or cancel request was not
sent to instrument
506
Possible cause
The plate is for a spectral
calibration or an install run.
Data collection is in process.
The results were not saved to
Thermo Fisher
The Cloud Analysis Status
field indicates the status
of the plate file. The field
displays
cloud analysis is enabled in
the plate file.
The Cloud Analysis Status
field does not reflect the
status of the cloud analysis.
The results were not saved to
Thermo Fisher
The results files are not yet
uploaded to Thermo Fisher
Connect.
A different user is signed in to
the instrument.
SeqStudio ™ Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Recommended action
Spectral calibration and
install run plates are not
saved in the Cloud Analysis
tab.
No action. Normal
occurrence.
In the plate file, set the Save
™
Connect. location to Connect.
No action. Normal
occurrence.
(data folder) if
Review the results on the
™
Connect. instrument or in a secondary
analysis software application.
Results cannot be uploaded
to the Remote Monitoring
software Run History tab
after a plate is run.
When you link a plate file
for future runs, set the Save
location for to Connect
Platform.
Wait until analysis has
™ completed.
Sign in to Thermo Fisher
Connect and the instrument
with the same cloud profile
that was used to start the
run.
™