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Remote Monitoring software troubleshooting
Observation
When you click
(Actions) in the Injection List
table, nothing happens
A plate is not listed in the Run history tab
A project is not listed in the Cloud Analysis tab
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Remote Monitoring software troubleshooting
Possible cause
More than one injection is
selected.
The results were not saved to
™
Thermo Fisher
Connect.
The plate is for a spectral
calibration or an install run.
The results were not saved to
™
Thermo Fisher
Connect.
Cloud analysis was not
specified for the plate file
in the Properties tab or the
Plates tab.
Cloud analysis was specified
when the plate file was
created in the Plate Manager
software (cloud), but the
injection properties in the
plate file were changed on
the instrument. Changing the
injection properties for the
plate file on the instrument
automatically disables cloud
analysis.
Appendix A Troubleshooting
Recommended action
Select one injection.
Review the results on the
instrument or in a secondary
analysis software application.
Results cannot be uploaded
to the Remote Monitoring
software Run History tab
after a plate is run.
For future runs when you
link a plate file, set the
Save location to Connect
Platform.
Spectral calibration and
install run plates are not
saved in the Run History tab.
Review the results on the
instrument or in a secondary
analysis software application.
Results cannot be uploaded
to the Remote Monitoring
software after a plate is run.
When you link a plate file
for future runs, set the Save
location field to Connect
Platform.
Enable and set up cloud
analysis in a plate file that
you create in the Plate
Manager software (cloud).
See "Set up cloud analysis
in the Plate Manager software
(cloud)"
on page
124.
Review the results on the
instrument or in a secondary
analysis software application.
Results cannot be uploaded
to the Remote Monitoring
software after a plate is run.
A
505
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Table of Contents
Troubleshooting
