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Appendix A Troubleshooting
A
Use Smart Help to request assistance from Technical Support or Instrument Service
Note: You can also access this screen by tapping
2. Select a support option.
3. Enter a description of the issue, or tap
4. Fill in the contact information.
5. (Recommended) Select the Include instrument log file checkbox to automatically attach the
instrument log file to this request.
6. If appropriate, tap Attach run files, then select files for a regular run, install run, or calibration run.
474
(microphone) and record a description.
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
(Smart Help) at the top of a help window.
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Table of Contents
Troubleshooting
