Appendix; Troubleshooting - Thermo Scientific Smart-Vue Installation Manual

Appendix

Appendix

Troubleshooting

If you are having difficulties with your configuration, take a look at these
frequently asked questions before contacting technical support.
I clicked on the Test button on the Alarm test screen, but nothing
happens. What should I do? Make sure the alarm service is running on the
Smart-Vue Server/Smart-Vue Client computer. The Smart-Vue Server
Alarm Management System icon ( ) must be present in the Windows
task bar. Next, make sure the unit is plugged in correctly to the AC power
adapter and that the adapter is plugged into a live outlet.
Will these alarms be recorded in my alarm history? No. Test alarms act like
real alarms, but they have a time/date stamp of 12/30/1899 at 00:00 so you
can identify these events as tests easily. Also, they are not recorded in the
alarm log.
What kinds of end-point module alarms trigger the siren? Sirens are
triggered when Smart-Vue Client software detects an alarm condition of any
kind from a sensor or repeater. This includes technical alarms (i.e., low
battery, sensor failure, wireless communication failure) and "limit" alarms
(i.e., readings exceed high or low limits specified in the software).
I moved my siren. Why doesn't it work anymore? First, make sure the unit
is plugged in correctly to the AC power adapter and that the adapter is
plugged into a live outlet. Also, due to its casing, the wireless range on the
siren is about half that of the Smart-Vue end-point modules and repeaters.
Make sure your device is still within wireless range by running a signal
strength test in Smart-Vue Client (press F8 or click on Alarms). Click on the
plus (+) sign, click on the siren you wish to check, and click on Power.
Is it OK for the signal strength to be 25% for my siren? No. The signal for
each device must show a value higher than 30% when you click on the
Power button in Smart-Vue Client. Higher values are better.
Smart-Vue Wireless Siren Installation Guide Thermo Fisher Scientific
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