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Appendix A Troubleshooting
A
Run troubleshooting
Observation
Pre-run check failed
!
(continued)
Plate type error
!
Barcode error
!
510
Possible cause
A consumable is expired or has
exceeded the on-instrument
limit. The instrument is
configured to prevent runs
with expired consumables
or consumables that have
exceeded their on-instrument
life. For more information, see
"Configure consumables usage
and warnings (administrator
only)"
on page
453.
• If this condition is
detected before the plate
run starts, the plate is not
added to the run queue.
• If this condition is
detected after the plate
run starts (for example,
the pre-run check passed
and allowed the plate
run to start, but you
paused the instrument or
added injections and the
consumable will expire
during the run), the
instrument is paused and
all remaining injections are
cancelled.
The installed plate does not
match the plate type specified
in the plate file.
The internal barcode reader
could not read the barcode on
the installed plate.
The plate does not have a
barcode label or the label is
damaged.
The incorrect plate retainer is
installed on the plate. The plate
retainer is blocking the barcode
on the plate.
There is no plate file with the
barcode X read on the plate.
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Recommended action
Replenish the consumables as described in
the following sections.
• "Replenish polymer or change polymer
type (wizard)"
on page 370
• "Install the anode buffer container (ABC)"
on page 364
• "Install the cathode buffer container
(CBC)"
on page 367
• "Change and store a capillary array
(wizards)"
on page 371
Tap Unlink then link a plate in the message
screen to return to the Link Plate File screen.
Select a location, change plate type, and
edit injection properties. Alternatively, select
Create a new plate file.
Check the plate.
Use the correct plate base and retainer. See
"Plate retainer required for the SeqStudio
Flex Series Genetic Analyzer"
Manually link a plate file.
™
on page
77.
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Table of Contents
Troubleshooting
