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RFID troubleshooting
Observation
Unable to read RFID
information
Failure to Read
or
from RFID tag
is displayed
Run troubleshooting
Observation
Pre-run check messages are
displayed when you start a run
Plate alert troubleshooting
Note: This information also applies if you are using barcoded plates, but the barcode reader function is
not enabled.
To display the description of plate alerts, tap
Observation
Injections on plate will
!
exceed or have exceeded 24
hours on the instrument
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Possible cause
Consumable is improperly
installed or label is defective.
The polymer/conditioning
reagent pouch is not
positioned properly.
Malfunctioning RFID label or
reader.
Possible cause
An error condition is preventing
a run from starting.
A warning condition has
occurred.
!
(Plate alert).
!
Possible cause
The plate has been installed
in the instrument drawer for
>24 hours when you start the
run. For information only.
Appendix A Troubleshooting
RFID troubleshooting
Recommended action
Ensure that the RFID label is not visibly
damaged and the pouch is properly installed.
Ensure that the label is close and parallel to
the instrument.
Reposition or re-install the pouch with the
label facing towards the instrument (away from
the user). Close the instrument door to update
the RFID information.
Install a new consumable (if available).
If problem persists, contact Technical Support.
Install a used CBC, ABC, pouch, or array on
the instrument:
• If the instrument can read the RFID label,
install a new CBC, ABC, pouch, or array.
• If the instrument cannot read the RFID
label, contact Technical Support.
Recommended action
Close the message screen, fix the error
condition, then start the run again.
Tap OK to start the run.
Recommended action
Samples are stable for 16–24 hours. Consider
whether results are affected by installation on
the instrument for >24 hours.
A
507
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Table of Contents
Troubleshooting
