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Observation
Buttons are inactive on the touchscreen
(continued)
The microphone icon is not displayed at the top
right of the touchscreen
The microphone icon is disabled at the top right
of the touchscreen
The network drive icon is not displayed in the
home screen
Plate alerts are displayed for a plate position
!
!
In Demo mode, plate position is listed as
Available, but does not respond to tapping
Unable to display the Properties tab for a linked
or running plate
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Home screen and general instrument software troubleshooting
Possible cause
If your system includes
the SAE module, you
do not have permission
to access the function.
For more information, see
Chapter 10, "Use the
instrument with the Security,
Auditing, and E‑signature
(SAE) v2.1 module".
You are not signed in with a
cloud profile.
™
Thermo Fisher
Connect
access is not enabled on the
instrument.
Voice commands are not
registered for your cloud
profile.
The network connection has
not been configured or has
been interrupted.
Various causes.
The plate position is not
selected in settings.
Normal occurrence
Appendix A Troubleshooting
Recommended action
No action. Normal
occurrence.
Sign in with cloud profile to
use voice commands. See
"Sign in to the instrument
with a cloud profile"
on
page
222.
See also "Use voice
commands"
on page
Enable access. See "Enable
or disable Thermo Fisher
Connect access on the
instrument (administrator
only)"
on page
228.
See "Use voice commands"
on page
231.
Configure the network
connection. See "Connect
the software to a network
drive (software settings)"
page
443.
See "Run troubleshooting"
page
507.
See "Enable and set up
Demo mode"
on page
To view plate properties,
open the plate file in the
Plates file library. See "Plate
files library"
on page
258.
A
231.
™
on
on
457.
497
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Table of Contents
Troubleshooting
