Table of Contents
Advertisement
Appendix A Troubleshooting
A
Library troubleshooting
Observation
Instrument failed
message is
displayed
Unable to pull open the
instrument drawer
Library troubleshooting
Observation
In the dye set library, the
Copy button is inactive
Error deleting records
message is displayed when
you delete a library entry
At least one of
Details:
the selected item(s) is
factory-provided, locked,
or owned by another user.
500
Possible cause
The connection between the
instrument and the firmware
has been interrupted.
The plate autosampler (the
internal mechanism that moves
plates into position for
sampling) is in a position that
is preventing the drawer from
opening.
The plate retainer (cover)
is separated from the plate
assembly.
1
Plate retainer (cover) is
1
separated from the plate
assembly
Slot
2
Possible cause
You are viewing a dye set
that was created by another
user. Only factory-provided
dye sets can be copied.
Note: Other libraries do
allow copying of user-created
items.
Item is owned by another
user.
Item is locked.
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
Recommended action
Restart the instrument (see "Power off or
power on the instrument"
Contact Technical Support.
Restart the instrument. See "Power off or
power on the instrument"
Repeat if the drawer still cannot be opened.
If the drawer still cannot be opened, contact
Technical Support.
Open the drawer as far as possible. Insert a
long, flat head screwdriver into the slot (red
circle) in the retainer, then press the retainer
back on to the assembly.
IMPORTANT!
To avoid injury, do not place
2
your hands into any empty spaces in the
drawer.
IMPORTANT!
To avoid injury, keep your
hands away from any empty spaces in the
drawer when you push the drawer closed.
Recommended action
Select a factory-provided dye set to copy.
Check the initials that are displayed for the entry,
or open the entry to see the owner. Have the
owner delete the entry.
Check the initials that are displayed for the entry,
to see if the locked icon is displayed.
If you own the item, open the item, unlock it, then
delete the item.
If you do not own the item, have the owner
unlock, then delete the entry.
on page
485).
on page
485.
Advertisement
Table of Contents
Troubleshooting
