Avaya S8700 Maintenance Manual page 463

list skill-status
Output (for S8700 IP Connect)
list skill-status
S C O D D D
Grp Grp Grp L S C T P Q
No. Name Type S O W A A P SO
1 CC HG 1
ead-mia y n y n
2 CC HG 2
ead-mia n
3 CC HG 3
ead-mia n
4 CC HG 4
ead-mia n
5 CC HG 5
ead-mia n
6 CC HG 6
ead-mia n
7 CC HG 7
ead-mia n
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Field Descriptions
Group No.
Group Name
Group Type
SLS
CSO
OCW
DTA
DPA
DQP
SO
Extension
Service Level
Level 1
Threshold
555-233-143
SKILL STATUS
Extension/
Service
Level
70631
n 20 /
70632
n 20 /
70633
n 20 /
70634
n 20 /
70635
n 20 /
70636
n 20 /
70637
n 20 /
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The number of the hunt group/skill group being reported
DEFINITY name associated with the hunt group/skill group (not the CMS
name)
Call distribution method for the hunt group/skill group
Service level supervisor
Call selection override
(Activate on) Oldest call waiting
Dynamic threshold adjustment
Dynamic percentage adjustment
Dynamic queue position
Service objective
Extension number of the hunt group/skill group and the assigned service
level targets (represents percentage of calls answered in a specific number
of seconds)
First wait time threshold; when value is exceeded, calls queued to group of
reserve agents.
Page
Level 1 Level 2
Threshold Threshold S EWT
40 / 60 /
/ /
/ /
/ /
/ /
/ /
/ /
Issue 1 May 2002
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OCW
0 0
0 0
0 0
0 0
0 0
0 0
0 0
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