Avaya S8700 Maintenance Manual page 357

display capacity
Output - page 5
HUNT GROUPS, SPLITS, OR SKILLS
Modem Pool Groups Per System:
Personal CO Line (PCOL) Trunk Groups:
Screen 7-4. System Capacity form (page 5 of 9)
Field Descriptions (Page 5)
Hunt Groups, Splits, or Skills
Groups/Splits/
Skills
Logged-In ACD
Agents
Group Members
Per System
CMS Measured
ACD Members
Queue Slots Per
System
Queue Status
Buttons
555-233-143
SYSTEM CAPACITY
Groups/Splits/Skills:
Logged-In ACD Agents:
Group Members Per System:
CMS Measured ACD Members:
Queue Slots Per System:
Queue Status Buttons:
Intercom Groups Per System:
The number of ACD hunt groups.
A real-time field displaying the number of agents actually logged in. For
example, if an agent is logged into 4 skills (and there are no other agents),
then the
Logged-In ACD Agents
Members Per System
The number of agent/group pairs.
The number of agent pairs being measured by CMS.
The number of hunt group queue positions.
The number of hunt group queue status buttons administered on stations.
There are four types of queue status buttons; attendants use the last two
queue status buttons:
q-calls (Queue Calls)
q-time (Queue Time)
atd-qcalls (ATD - Queue Calls)
atd-qtime (ATD - Queue Time)
Page 5 of 9
Used Available
- - - - - - - - - - - - -
9 591
0 5200
17 9983
0 10000
2 14998
0 2000
0 256
0
0 200
field is 1 and the
field is 4.
Issue 1 May 2002
System
Limit
600
5200
10000
10000
15000
2000
256
63 63
200
Group
7-101