NEC Univerge SV8100 Features And Specifications Manual page 1306

Issue 1.0
Park and Page
When an extension user is away from their telephone, Park and Page can let them know when they have
a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 total
messages (note that the Park & Page feature uses two messages). To enable Park and Page, the user
records a Personal Greeting along with an additional Paging announcement. Park and Page then
answers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Music on
Hold (if available) while the system broadcasts the prerecorded Paging announcement. When the
extension user hears the Page, they can go to any telephone and use Directed Call Pickup to intercept
the call. Refer to Call Forwarding on page
page 2-813, and Park on page
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the
outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated
Attendant provides immediate answering and routing of outside calls without the need for an operator or
dispatcher. Automated Attendant provides:
Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Calling
Groups, and Voice Mail by pressing a single digit. For example, your Automated Attendant can greet
calls with, "Thank you for calling. To place an order, dial 1. To check on an existing order, dial 2. To
speak with an operator, dial 0." You can set up single digit dialing for each VRS Message
programmed to answer outside calls via the Automated Attendant. This allows you to set up day/
night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that, with a
default system, if you assign destinations to digits 3, 4 and 5, outside callers cannot dial system
extensions.)
Simultaneous Call Answering
With VRS installed, the Automated Attendant can answer up to 16 calls simultaneously.
Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group or Voice Mail. If
the caller dials a busy extension, Automated Attendant allows them to dial another extension or wait
for the busy extension to become free.
Automatic Overflow
Automatic Overflow can automatically redirect a call if it cannot go through. This can happen if all
VRS ports are busy, if the called extension does not answer, or if the caller misdials or waits too long
to dial. (This occurs if the caller is using a dial pulse telephone.) When the call overflows, it rings a
designated Ring Group or the Voice Mail system.
Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Automated Attendant. The
greetings can be different in the day, at night or on holidays or weekends. You can also have a
special greeting if the caller misdials. You record the greetings just the way you want. For example,
"Dial the 3-digit extension number you wish to reach, dial 500 for Sales or dial 600 for Customer
Service." When assigning and recording Automated Attendant greetings, you can choose among
the 48 VRS messages.
2 - 1282
2-149, Paging, External on page
2-817.
UNIVERGE SV8100
2-807, Paging, Internal on
Voice Response System (VRS)