NEC Univerge SV8100 Features And Specifications Manual page 1377

UNIVERGE SV8100
To program a key, press Speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
Use this key...
Code: 10
Operation: Press
key to log in
Press key + 1 to log
out or 0 to cancel
Code: 12
Operation: Press
key
Code: 13
Operation: Press
key
Code: 14
Operation: Press
key + Press 1 (Yes)
or 2 (No)
Code: 15
Operation: Call
busy ACD agent +
Press key
Code: 16
Operation: Press
key to put agent on
hold.
Press key again + 1
to hang up agent or
0 to bring agent
back into call.
Codes Tables
press the key and enter the code (e.g., 48 for Voice Over).
For this feature...
Automatic Call
Distribution (ACD)
When you are...
Basic Operation
Logging in or out of an
ACD Group
Emergency Call
Placing or receiving an
Emergency Call
Rest Mode
Enabling/disabling Rest
Mode
Out of Service
Taking an ACD Group out
of service (for Group
Supervisors only), or
Taking all ACD Groups out
of
service (for System
Supervisors only)
Terminal Monitor
Monitoring an ACD
Agent's conversation
Supervisor Split
Switching (splitting)
between an ACD Agent
and their outside caller
after answering an
emergency call
Issue 1.0
Also see
Key Lamp Status
Srvc Code
On red when
logged in Off
when logged out
On while calling
your supervisor or
after being
answered by your
supervisor
Flashing fast at
the supervisor
while
ringing
On red when Rest
Mode enabled Off
when Rest Mode
disabled
On red when a
group is out of
service
On red while
monitoring, Off
when not
monitoring
On while agent is
on hold
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