NEC Univerge SV8100 Features And Specifications Manual page 1034

Issue 1.0
PC Assistant has the following main components:
1. PC Assistant Application Software
This application runs on a PC and provides the PC-based GUI (Graphical User Interface) and
features.
2. Headset (Optional)
The headset can be plugged into the multiline telephone and used when making or receiving calls
with the PC Assistant. PC Assistant runs on a PC and communicates with the UNIVERGE SV8100
through TCP/IP. The PC Assistant can be run for a physical deskset station or a softphone station.
When calls come into the station, the PC Assistant displays it on the PC, and provides several
features that allow the user to handle the call quickly. PC Assistant can be minimized to run in the
background and pop to the front when call activity occurs. Calls can then be handled using either the
keyboard or the mouse. The user speaks to the caller through the telephone handset, headset, or
speakerphone of the multiline telephone the application is running on, or through a USB handset or
headset connected to PC running the softphone.
PC Attendant
The PC Attendant Console is a software product that provides access to the most common functions
required by an operator or receptionist. By using this application in conjunction with an UNIVERGE
SV8100 64, 256, or unlimited system, the attendant can easily manage their call handling tasks without
having to switch their attention between the telephone and the PC. A company directory, recording
capability, and PC-to-PC messaging, provide additional features to further enhance the operation.
Through an Ethernet connection over the company LAN, and an UNIVERGE SV8100 multiline terminal or
softphone for audio, the PC Attendant application can monitor all line keys and control the actions of the
attendant phone, including placing calls. The application on the PC communicates with the SV8100
system through a TCP port on the telephone system. The PC Attendant application can also be installed
on multiple PCs for installations that need to support more than one attendant position (each PC
Attendant requires a license for the PC Attendant on the SV8100 CD-CP00-AU). The PC Attendant
application also includes a supporting application, called Quick Message. By installing the Quick Message
client on individual PCs, the attendant is able to quickly send short messages to other employees, who
can respond with a single keystroke. The PC to be used requires Windows XP SP2, Windows 2000 SP3,
or Windows Vista and an interface to the SV8100 system through the ethernet link to monitor and control
the telephone activity.
Soft Phone
The SP310 softphone is a software phone that functions as an IP Multiline Station (SIP). The SP310
provides access to all the features of a physical IP Multiline Station with a few exceptions. Through the
VoIP connection to the SV8100 system, the user can speak to the caller through a USB Handset or USB
Headset connected to the PC running the SP310 softphone. The user can handle the call through a
Toolbar view, Compact Phone view, or an Emulation Phone view that looks like a physical IP Multiline
Station.
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UNIVERGE SV8100
SV8100 Desktop Applications