NEC Univerge SV8100 Features And Specifications Manual page 1178

Issue 1.0
Live Monitor
A multiline terminal user can have their idle extension emulate a personal answering machine. This
lets Voice Mail screen their calls, just like their answering machine at home. If activated, the
extension incoming calls route to the user's subscriber mailbox. The Live Monitor and Live Record
features are supported only for External CO/Trunk calls. Internal/Intercom calls are not supported.
Once the mailbox answers, the user hears the caller's incoming message. The multiline terminal
user can then:
Let the call go through to their mailbox.
Intercept the call before it goes to their mailbox.
Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other
extensions when all Voice Mail ports do not answer or, with certain software, are busy. During
periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate
amount of time. There are two types of Voice Mail Overflow: Immediate and Delayed. With
immediate overflow, calls immediately reroute to other extensions when all Voice Mail ports do not
answer or, with certain software, are busy. With delayed overflow, calls reroute after a preset
interval. Without any type of overflow, the outside calls ring Voice Mail until a port becomes available
or the outside caller hangs up.
Voice Mail Caller ID
The Voice Mail can use ANI/DNIS information to identify the outside caller that left a message in a
user's mailbox. When the message recipient dials 0 or presses the CID softkey while listening to a
message, they hear the outside telephone number of the message sender.
The message recipient can also return the call from their mailbox if allowed by system programming
by pressing the CALL softkey or
A station user transferring a call can transfer the call to the called party voice mail box after an
internal station number is dialed while performing a screened transfer, or during intercom calls. The
user simply calls the extension and then dial the quick transfer dial access code (default = 8) and
hangs up. The call is placed in the mailbox and the caller hears the personal greeting.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available,
the calls are connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of 10
calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls are
handled as though there were no voice mail queuing feature enabled. The calls either access voice mail if
a port is available or they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
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,0. Press Speaker to hang up.
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UNIVERGE SV8100
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