Issue 1.0
To program a key, press Speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
Use this key...
Code: 17
Operation: Press
Key
Code: 18 + ACD
Group Number
Operation: Press
key
Code: 19
Operation: Press
key while on-hook +
Vol Up or Vol Down
to scroll
3 - 38
press the key and enter the code (e.g., 48 for Voice Over).
For this feature...
Automatic Call
Distribution (ACD)
(continued)
When you are...
Work Time
Enabling/disabling Work
Time
Enabling ACD overflow
Queue Status Check
Viewing the ACD Queue
Status of each ACD group
UNIVERGE SV8100
Also see
Key Lamp Status
Srvc Code
On when Work
Time enabled,
Flashing (while on
a call) if Auto
Work time
enabled Off when
Work Time
disabled
On red when
activated
Slowly flashes red
when disabled
None
Codes Tables
-
-
-