NEC Univerge SV8100 Features And Specifications Manual page 1240

Issue 1.0
VM8000 InMail: Internal Message Notification Timer Lengthened
When Message Notification places a call out, the system waits up to 30 seconds for ringback, reorder, or
busy tone from the trunk. If detected, notification call out processing begins normally. If not detected, the
system abandons the call and decrements the Ring No Answer (RNA) count. In older software versions,
the system waits 15 seconds. This could cause notification callbacks to be inadvertently abandoned.
VM8000 InMail: Directory Dialing
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters
in the extension user's name. With Directory Dialing, the caller does not have to remember the extension
number of the person they wish to reach – just the name.
The following steps describe Directory Dialing:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Optionally,
the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message which asks the caller to dial
letters for the name of the person they wish to reach.
3. The caller dials the letters for the person's name plus
depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox
was set up.
4. VM8000 InMail searches the list of programmed extension names for a match of the caller-entered
letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1~3) to reach
one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
6. The caller dials the digit for the extension they wish to reach, and VM8000 InMail sends the call to
that extension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up to
15 characters, A~Z, using upper and lower case letters). Each extension should also have a name
recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be
installed and must have their Subscriber Mailbox active (Personal or Group).
An outside caller can route to a Master Mailbox or Routing Mailbox programmed as a Directory Dialing
Mailbox from:
The Answer Tables Answer Schedule Override mailbox, Default mailbox, or Routing mailbox.
A GOTO action in the Dial Action Table of a Call Routing Mailbox.
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. They can dial by first name or last name,
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UNIVERGE SV8100
VM8000 InMail