NEC Univerge SV8100 Features And Specifications Manual page 1365

UNIVERGE SV8100
To program a key, press Speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
For this feature...
Automatic Call
Distribution (ACD)
(cont.)
Background Music
Barge-In
Call Arrival (CAR)
Key
Call Forwarding,
Both Ring
Call Forwarding,
Busy
Call Forwarding,
Busy/No Answer
Call Forwarding,
External by Door Box
Codes Tables
press the key and enter the code (e.g., 48 for Voice Over).
Use this key...
Code: 16
Operation: Press key
to put agent on hold.
Press key again + 1 to
hang up agent or 0 to
bring agent back into
call.
Code: 17
Operation: Press key
Code: 18 + ACD
Group
Operation: Press key
Code: 19
Operation: Press key
while on-hook + Vol Up
or Vol Down to scroll
Code: 04
Operation: Press key
Code: 34
Operation: Call ext +
Press key
Code: 03 + ext.
Operation: Press key
Code: 14
Operation: Press key
+ Dest. Extension
Code: 11
Operation: Press key
+ Dest. Extension
Code: 13
Operation: Press key
+ Dest. Extension
Code: 54
Operation: Press key
+ Dest. Number
When your are...
Switching (splitting)
between an ACD Agent
and their outside caller
after answering an
emergency call
Working Time
Enabling/disabling Work
Time
ACD Overflow Control
Overflowing ACD calls to
another group
Queue Status Check
When in an ACD group,
check the status of the
queue groups
Turning Background
Music on or off
Barging In on a co-
worker's conversation
Placing or answering a
call to your co-worker's
extension
Call Forwarding Both Ring
to extension
Call Forwarding Busy to
extension or Voice Mail
Call Forwarding Busy/No
Answer to extension or
Voice Mail
Externally Call Forwarding
Door Box calls
Issue 1.0
Also See
Key Lamp Status
Srvc Code
On red while the
agent is on hold
On when Work
Time enabled,
Flashing while on
a call if Auto Work
Time enabled
Off when Work
Time disabled
On when enabled,
Slow flash when
disabled
None
None
None
Slow Flash red
when ringing, On
red when busy
Slowly flashes red
Slowly flashes red
Slowly flashes red
Slowly flashes red
-
-
-
-
725
710
-
745
742
744
722
3 - 25