Adding Call Pickup - Avaya Communication Manager Administrator's Manual

Adding Call Pickup

To give your users the ability to pickup other users' calls, you may want to use Call Pickup. To
do this, you need to define a call pickup group.
Users may want to be able to pick up a call that is ringing at a nearby desk. Call Pickup provides
3 ways to pick up calls ringing at another telephone:
With Call Pickup, you create a call pickup group. All group members can answer a call
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ringing at another telephone in the group from their own telephone. If more than one
telephone is ringing, the one that has been ringing the longest is picked up.
With Directed Call Pickup, users specify which ringing telephone they want to answer from
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their own telephone. A call pickup group is not required.
With Group Call Pickup, users within an "extended" group can answer calls outside of their
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immediate group by entering a feature access code (FAC) followed by the 1- or 2-digit
pickup (index) number.
Creating pickup groups
A pickup group is a list of phones where each member of the group can answer another
member's calls. For example, if you want everyone in the payroll department to be able to
answer calls to any payroll extension (in case someone is away from their desk), create a
pickup group that contains all of the payroll extensions. Members of a pickup group should be
located in the same area so that they can hear when the other extensions in the group ring.
Note that each extension may belong to only one pickup group. Also, the maximum number of
pickup groups may be limited by your system configuration.
To create a pickup group:
1. Type add pickup-group next and press Enter.
The Pickup Group
new pickup group.
screen appears. The system selects the next Group Number for the
Adding Call Pickup
Issue 1 June 2005 221