Avaya Communication Manager Administrator's Manual page 246

Handling Incoming Calls
Figure 101: Event Report screen
2. To see all current vector events, press Enter.
OR
Indicate the events that you want to see by completing the Report Period and Search
Option fields. See the Avaya Communication Manager Call Center Software Call Vectoring
and Expert Agent Selection (EAS) Guide, 07-300303, for more information.
3. Press Enter to view the report.
The Event Report (detail) screen appears.
Figure 102: Event Report screen
Event Event
Type Description
20 Call not queued
541 Not a messaging split
Look at the information in the Event Data field to diagnose the vector event. In this
example, there was a problem with:
Vector 12, step 5
●
Split 89
●
246 Administrator Guide for Avaya Communication Manager
The following option control which events will be displayed:
EVENT CATEGORY
Category: Vector
REPORT PERIOD
Interval: _a_ From: __/__/__:__ To: __/__/__:__
SEARCH OPTIONS
Vector Number: __
Event Type: ___
Event
Data 1
12/5
Split
EVENT REPORT
EVENT REPORT
Event First
Data 2 Occur
B 09/28/13:43
4C 09/28/13:43
Last Event
Occur Cnt
09/28/13:43 21
09/28/13:43 136