Avaya Communication Manager Administrator's Manual page 504

Managing Group Communications
To set up service observing:
1. Set the observer's class of restriction to permit service observing:
a. In the Class of Restriction screen for COR 5, type y in the Can Be A Service
Observer? field.
b. Move to the page of the Class of Restriction screen that shows service observing
permissions.
c. Type y in the field for class of restriction 10.
2. In the Class of Restriction screen for COR 10, type y in the Can Be Service Observed?
field.
Anyone with class of restriction 5 now has permission to observe extensions with class of
restriction 10. To further restrict who can observe calls or be observed, you may want to
create special classes of restriction for both groups and use these classes only for the
appropriate extensions.
3. In the Station screen, assign a Service Observing button to the observer's telephone.
A service observing button permits users to switch between listen-only and listen-and-talk
modes simply by pressing the button.
4. To activate the warning tone, type y in the Service Observing — Warning Tone field on
the Feature-Related System Parameters screen.
A unique 2-second, 440-Hz warning tone plays before an observer connects to the call.
While the call is observed, a shorter version of this tone repeats every 12 seconds.
In order for users to activate service observing by feature access codes, use the Feature
Access Code screen to administer codes in one or both of the following fields:
Service Observing Listen Only Access Code
●
Service Observing Listen/Talk Access Code
●
When using feature access codes, observers must choose a mode at the start of the session.
They cannot switch to the other mode without ending the session and beginning another.
Note:
Feature access codes are required for remote observing.
Note:
Related topics
See "Service Observing" in Feature Description and Implementation for Avaya Communication
Manager, 555-245-205, for detailed information on service observing.
504 Administrator Guide for Avaya Communication Manager