Chapter 4; Chapter 4: Using Search And Replay; Search And Replay Page Overview; Configuring Your Browser - Avaya IP Office User Manual

Chapter 4

Chapter 4: Using Search and Replay

This chapter discusses the Search and Replay functions in ContactStore and explains:
•
Search and Replay features
•
How to configure your system to enable Search and Replay
• How to access the Search and Replay page
• How to use the Search and Replay page

Search and Replay page overview

ContactStore performs replay of recordings by means of a browser-based application that is accessible
with Internet Explorer (IE) V5.0 and higher. The Search and Replay page includes the following features:
•
Personal security restrictions. The restrictions are applied as you log into the web server.
•
Criteria-based searches. Use the Search filter fields to perform specific searches.
•
Calls matching your requested search appear in the right-hand pane.
• Replay controls. Use the replay controls to start, stop, pause, skip forward, skip backward, or to
export the recording to a readily playable .wav file.
• Audio waveform display. The waveform presents a graphic representation of the audio content of
the call. Use the waveform to avoid replaying static or silences, and to move easily to specific
portions of a call.

Configuring your browser

The Search and Replay page downloads an ActiveX control, which it uses to decompress the audio for
replay. If your default security settings prohibit downloading such controls, you need to provide a means
of getting the ActiveX control to your users' desktops. Internet Explorer (IE) determines rights by putting
web servers into zones and then granting those zones specific rights. To access and use the page, the
zone needs the following rights:
• Run ActiveX controls and plug-ins
• Script ActiveX controls marked safe for scripting
• Active Scripting
• Download signed ActiveX controls
Your Intranet zone and/or the Trusted Site zone may already be assigned these rights. If so, you need to
verify that the ContactStore is in one of these zones.

Adding ContactStore to a Microsoft Internet Explorer zone

You can add ContactStore to the Trusted sites or Local intranet zones.
• To add ContactStore to Trusted sites:
1. In the Control Panel, open Internet Options.
2. Click the Security tab.
3. Click the Trusted Sites icon.
4. Click Sites.
5. Uncheck the require HTTPS box.
6. Enter the URL of the ContactStore server and click Add.
Internet Explorer does not recognize that a certain Fully Qualified Domain Name (FQDN)
and IP address are the same; you must add the URL to the list exactly as you type it in the address bar.
7. Click OK.
ContactStore System Admin
IP Office 40DHB0002USEU Issue 1 (2nd September 2004)
Page 39