Coverage Answer Group - Avaya Communication Manager Administrator's Manual

Coverage Answer Group

This screen establishes Call Coverage Answer Groups.
An answer group contains up to eight members who act as a coverage point for another user.
For example, if several secretaries are responsible for answering a department's redirected
calls, all the secretaries could be assigned to an answer group. The answer group is assigned a
group number, and that group number appears in the department's coverage path. All phones
in an answer group ring (alert) simultaneously. Any member of the group can answer the call.
Each coverage answer group is identified by a number from 1 through the maximum number
allowed by your system configuration (see Hardware Guide for Avaya Communication
Manager, 555-245-207. The members of the group are identified by their extension number.
Any telephone, including those administered without hardware (X-ported (but not attendants)
can be assigned to a coverage answer group. Note that members whose extensions are
X-ported will not be alerted).
Field descriptions for page 1
Figure 311: Coverage Answer Group screen
change coverage answer-group 3
GROUP MEMBER ASSIGNMENTS
Ext
1: ________ ___________________________ 5: ________ __________________________
2: ________ ___________________________ 6: ________ __________________________
3: ________ ___________________________ 7: ________ __________________________
4: ________ ___________________________ 8: ________ __________________________
Ext
Enter the extension number (may not be a Vector Directory Number extension) for each
member of this coverage answer group.
Valid entries
An assigned extension for a station.
COVERAGE ANSWER GROUP
Group Number: 3___
Group Name: COVERAGE_GROUP_
Name (first 26 characters)
Page 1 of 1
Ext Name (first 26 characters)
Usage
Coverage Answer Group
Issue 1 June 2005 811