Avaya Communication Manager Administrator's Manual page 125

Table 2: Telephone feature buttons (continued)
Button name Button label
after-call After Call
Grp:___ Work
alrt-agchg Alert Agent
alt-frl Alt FRL
ani-requst ANI Request
assist Assist
(Group: __)
asvn-halt asvn-halt
atd-qcalls AQC
Description
After Call Work Mode: allows an agent
to temporarily be removed from call
distribution in order for the agent to
finish ACD-related activities such as
completing paperwork.
Grp: specify the ACD split group
number.
Alert Agent: indicates to the agent that
their split/skill hunt group changed
while active on a call. This button
blinks to notify the agent of the
change.
Alternate Facility Restriction Level
(FRL): activates or deactivates an
alternate facility restriction level for the
extension.
Automatic Number Identification
Request: allows the user to display the
calling party's number from incoming
trunks during the voice state of call.
The trunk must support this
functionality.
Supervisory Assistance: used by an
ACD agent to place a call to a split
supervisor.
Group: specify the ACD split group
number.
Authorization Code Security Violation
Notification: activates or deactivates
call referral when an authorization
code security violation is detected.
Attendant Queue Calls (display
button): tracks the number of calls in
the attendant group's queue and
displays the queue status. Assign this
button to any user who you want to
backup the attendant.
Telephone Feature Buttons
Maximum
1 per split
group
1 per
station
1 per
system
1 per
station
1 per split
group
1 per
system
1 per
station
3 of 21
Issue 1 June 2005 125