Alias Station - Avaya Communication Manager Administrator's Manual

Screen Reference
SN
Skill Number. Enter the Skill Hunt Group(s) that this agent handles. The same skill may not be
entered twice. Consider the following options:
If EAS-PHD is not optioned, enter up to four skills.
●
If EAS-PHD is optioned, enter up to 20 or 60 skills depending on the platform.
●
Assigning a large number of skills to agents can potentially impact system performance.
●
Review system designs with the ATAC when a significant number of agents have greater
than 20 skills per agent.

Alias Station

This screen allows you to configure the system so that you can administer new telephone types
that are not supported by your system software. This screen maps new telephone models to a
supported telephone model. This mapping does not guarantee compatibility, but allows
nonsupported models to be administered and tracked by their own names.
Some administrators also use this screen to "name" non-telephone devices. For example, you
know that you can add a modem to your system by simply administering the extension as the
standard analog type 2500. But, if you listed your stations, how would you know which
extensions are modems? Instead, you could use the Alias screen to create a 'modem' alias to
type 2500 and enter modem in the Type field for every modem you add to your system. For
more information, see
Tip:
When you upgrade a system that uses an alias set type to a new release, the
Tip:
system determines if the aliased type is supported in the new release (is now a
native set type). When you review the Alias Station screen, you may see alias
types that have become native. If the type is now native, the last character of the
aliased set type becomes a "#."
702 Administrator Guide for Avaya Communication Manager
Adding a Fax or Modem on page 96.