Chapter 17: Collecting Billing Information; Collecting Information About Calls - Avaya Communication Manager Administrator's Manual

Chapter 17: Collecting Billing Information

Collecting Information About Calls

Call Detail Recording (CDR) collects detailed information about all incoming and outgoing calls
on specified trunk groups. If you use intraswitch CDR, you can also collect information about
calls between designated extensions on Avaya Communication Manager. Communication
Manager sends this information to a printer or to some other CDR output device that collects
call records and that may also provide reports.
You can have a call accounting system directly connected to your server or media server
running Communication Manager. If you are recording call details from several servers,
Communication Manager may send the records to a collection device for storage. A system
called a poller may then take these records and send them to the call accounting system. The
call accounting system sorts them, and produces reports that you can use to compute call
costs, allocate charges, analyze calling patterns, detect unauthorized calls, and keep track of
unnecessary calls.
Before you start
The call accounting system that you use may be sold by Avaya, or it may come from a different
vendor. You need to know how your call accounting system is set up, what type of call
accounting system or call detail recording unit you are using, and how it is connected to the
server running Communication Manager. You also need to know the format of record that your
call accounting system requires.
Instructions
In this example, we are going to establish call detail recording for all calls that come in on trunk
group 1 (our CO trunk). We are going to set up CDR so that any call that is handled by an
attendant produces a separate record for the attendant part of the call.
1. Type change trunk-group 1 and press Enter.
The Trunk Group screen appears.
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