Agent Login Id - Avaya Communication Manager Administrator's Manual

Agent Login ID

Use this screen to add or change agent login IDs and skill assignments. If you add or change
skills on the media server, the agent must log out and then log in again before the changes take
effect. For more information, see the Automatic Call Distribution (ACD) Guide, 07-300185.
Field descriptions for page 1
Figure 273: Agent Login ID screen
add agent-loginID 9011
AAS
Enter y if this extension is used as a port for an Auto Available Split/Skill. Default is n.
Entering y in the AAS field clears the password and requires execution of the remove
agent-loginid command. To set AAS to n, remove this logical agent and add it again. This option
is intended for switch adjunct equipment ports only, not human agents.
ACW Agent Considered Idle
Enter y to have agents who are in After Call Work included in the Most-Idle Agent queue. This
means that ACW is counted as idle time. Enter n to exclude ACW agents from the queue. Valid
entries are system (default), n, and y.
Login ID: 9011_
Name:_________________________
TN: 1__
COR: 1
Coverage Path: ____
Security Code: ____
Maximum time agent in ACW before logout (sec): _______
WARNING: Agent must log in again before skill changes take effect
AGENT LOGINID
AUDIX Name for Messaging: _______
Messaging Server Name for Messaging: _______
LoginID for ISDN Display? n
Password (enter again): _______
ACW Agent Considered Idle: _______
AUX Work Reason Code Type: _______
Logout Reason Code Type: _______
Agent Login ID
Page 1 of X
AAS? _
AUDIX? _
LWC Reception: spe
Password: _______
Auto Answer: ______
MIA Across Skills: _______
Issue 1 June 2005 695