Avaya Communication Manager Administrator's Manual page 244

Handling Incoming Calls
Deleting a step
To delete vector step 5 from vector 20:
1. Type change vector 20 and press Enter.
The Call Vector
2. Press Edit.
3. Type d followed by a space and the number of the step you want to delete.
In our example, type d 5.
Tip:
You can delete a range of vector steps. For example, to delete steps 2 through 5,
Tip:
type d 2-5 and press Enter.
4. Press Enter to save your changes.
Tip:
When you delete a vector step, the system automatically renumbers the rest of
Tip:
the vector steps and all references to the vector steps. An "*" is inserted when the
numbering needs more attention.
Handling TTY calls with vectors
Unlike fax machines and computer modems, a Tele-typwriter device (TTY) has no handshake
tone and no carrier tone. A TTY is silent when not transmitting. This is why systems cannot
identify TTY callers automatically. However, the absence of these special tones also means that
voice and TTY tones can be intermixed in pre-recorded announcements. The ability to provide a
hybrid voice-and-TTY announcement, when combined with the auto-attendant vectoring
capability, can permit a single telephone number to accommodate both voice and TTY callers.
The sample vector that follows allows TTY callers to access a TTY agent. It begins with a step
that plays a TTY announcement combined with a voice announcement. The announcement
tells the TTY caller to enter a digit that will direct them to a TTY support person. The vector then
processes the digit entered to connect the TTY caller to the TTY split (or hunt group). For more
information on recording TTY announcements, see
In the following example, split 47 (hunt group 47) has already been established and consists of
TTY-enabled agents.
244 Administrator Guide for Avaya Communication Manager
screen appears.
Managing Announcements on page 451.