Avaya Communication Manager Administrator's Manual page 245

If a TTY caller calls the number that connects to vector 33, the following occurs:
1. After a short burst of ringing, a quick burst of TTY tones is sent to the caller telling the caller
to hold, "HD". Then, a voice announcement follows for callers using a normal telephone
connection. The announcement tells them to stay on the line. Finally, another burst of TTY
tones is sent to the TTY caller which displays on the caller's TTY device as, "Dial 1."
The TTY caller won't hear the voice announcement, but because the step collects digits, it
allows the caller to enter 1 on his or her touchtone telephone.
Note:
For voice callers, the burst of TTY tones lasts about one second and sounds like
Note:
a bird chirping.
2. In vector step 3, since the TTY caller entered 1 in vector step 2, the TTY caller is sent to
vector step 8, at which point the caller is put in queue for a TTY-enabled agent in split 47.
Note:
The voice caller is sent to vector step 3 also, but a voice caller does not go to
Note:
vector step 8 because the caller did not enter 1 at vector step 2. Instead, voice
callers continue on to vector step 4, where they connect to split 48.
3. While the TTY caller waits in queue, he or she hears silence from vector step 9, then the
announcement in vector step 10, and is then looped back to wait with silence by vector step
11.
More information
See the Avaya Communication Manager Call Center Software Call Vectoring and Expert Agent
Selection (EAS) Guide, 07-300303, for more information.
Automated Attendant competes with several features for ports on the Call Classifier — Detector
circuit pack or equivalent. See the Hardware Guide for Avaya Communication Manager,
555-245-207 for more information on the circuit pack.
Fixing vector problems
If there is a problem with a vector, Communication Manager records the error as a vector event.
Vector events occur for a number of reasons including problems with a trunk, full queue slots, or
the vector reaching the maximum 1000 steps allowed.
Use display events to access the Event Report screen and see the event record. Use the
event record to see why the vector failed.
To view the Event Report:
1. Type display events and press Enter.
The Event Report screen appears.
Managing Vectors and VDNs
Issue 1 June 2005 245