Avaya Communication Manager Administrator's Manual page 989

CALL CENTER SYSTEM PARAMETERS
EAS
Direct Agent Announcement Delay
Only appears if Expert Agent Selection (EAS) or ASAI Link Core Capabilities on the
System-Parameters Customer-Options screen is y.
Valid entries
0 to 99 or blank
Direct Agent Announcement Extension
Valid entries
Valid extension
Expert Agent Selection (EAS) Enabled
To enable this field, either no ACD or vectoring hunt groups may exist or, existing ACD or
vectoring hunt groups must be "skilled." Only appears if Expert Agent Selection (EAS) on the
System-Parameters Customer-Options screen is y.
Valid entries
y/n
Usage
Enter the number of seconds the caller will hear
ringback before the Direct Agent Announcement is
heard by the calling party.
Usage
Enter the extension of the direct agent announcement.
Usage
Enter y to enable Expert Agent Selection.
Feature-Related System Parameters
Issue 1 June 2005 989