Avaya Communication Manager Administrator's Manual page 240

Handling Incoming Calls
For after hours treatment, write this vector (steps 1, 6, and 7):
Figure 97: Call Vector screen
Number:
Basic? y
Prompting? y
01 goto step 7 if time-of-day is all 17:00 to all 8:00
02 queue-to main split 47 pri 1
03 announcement 4001 (All agents are busy, please wait...)
04 wait-time 60 secs hearing music
05 goto step 2 if unconditionally
06 stop
07 disconnect after announcement 4002 ("We're sorry, our office is closed...")
08 ____________
09 ____________
10 ____________
11 ____________
If the goto command in step 5 fails, Communication Manager goes to the next step. The stop
in step 6 prevents callers from incorrectly hearing the "office is closed" announcement in step 7.
Stop keeps the call in the state it was in before the command failed. In this case, if step 5 fails,
the call remains in step 4 and the caller continues to hear music.
!
CAUTION:
Add a stop vector step only after calls are routed to a queue. If a stop vector is
CAUTION:
executed for a call not in queue, the call drops.
Allowing callers to leave a message
Write a vector that allows callers to leave messages. This type of vector uses a hunt group
called a messaging split. For our example, we send after-hours calls to the voice mailbox at
extension 2000 and use messaging split 99.
Once the vector routes a call to the mailbox, the caller hears a greeting (that was recorded with
the voice mail for mailbox 2000) that tells them they can leave a message.
240 Administrator Guide for Avaya Communication Manager
CALL VECTOR
1 Name: main number calls
Attendant Vectoring? n
EAS? n G3V4 Enhanced? y
LAI? n G3V4 Adv Route? y
Meet-me Conf? y
ANI/II-Digits? y ASAI Routing? n
CINFO? y BSR? n
Lock? n
Holidays? n