Avaya Communication Manager Administrator's Manual page 232

Handling Incoming Calls
Instructions
To set up our helpline queue:
1. Type change hunt-group n, where n is the number of the hunt group to change. Press
Enter.
In our example, type change hunt-group 5. The
Figure 92: Hunt Group screen
Security Code: ____
ISDN Caller Disp: ________
Controlling Adjunct: ____
Multiple Call Handling: __________
Calls Warning Threshold: 5
Time Warning Threshold: 30
2. In the Queue field, type y.
3. In the Queue Length field, type the maximum number of calls that you want to wait in the
queue.
In our example, type 10.
4. In the Calls Waiting Threshold field, type the maximum number of calls that can be in the
queue before the system flashes the queue status buttons.
In our example, type 5.
232 Administrator Guide for Avaya Communication Manager
Group Number: 4__
Group Name: internal helpline____________
Group Extension: 1200____
Group Type: ucd-loa
TN:
COR:
Measured: ________
Objective: ____
Queue Length: 10
Redirect on No Answer (rings): _
Forced Entry of Stroke Counts or Call Work Codes? _
Hunt Group
HUNT GROUP
Coverage Path: ____
Night Service Destination: _____
MM Early Answer?
Supervisor: Extension: ____
Calls Warning Port: __
Time Warning Port: __
Redirect to VDN: _
screen appears.
Page 1 of X
ACD?
Queue?
Vector?